FAQs

Yes, we specialize in high-end corporate commissions, tournament prize packages, and branded event hardware. We work directly with your team to design and build bespoke pieces that perfectly mirror your brand—complete with custom shell finishes, logo integration, and unique tailored packaging for an unforgettable unboxing experience. Reach out to us via live chat or our contact form to discuss your event, and we’ll get the process started.

Most custom hardware bought from our store include a 120-day warranty covering hardware performance and component defects. Beyond the 120-day window, we mostly continue to support your hardware by offering repairs at cost (parts + return shipping only). We also offer extended warranty upgrades, with 6 and 12 month packages so you can game with even more peace of mind.

Both TMR and Hall Effect sticks use magnetic field sensors instead of physical contacts, preventing wear and drift over time. TMR sticks offer higher magnetic sensitivity and lower power consumption, delivering superior responsiveness for precise gameplay.

Yes, simply message our support and ask for it. Any final changes will be made ONLY after we confirm the new address with you.

The Player LED mod is modding the colors of the 4 indicator LEDs on the side rail of each Joy-Con. These light up when a Joy-Con is being paired and indicate which player number it is assigned to (1 through 4). Original ones are green and we offer a variety of color options to choose from. Modding them creates a holistic aesthetic look to the mod.

Yes, of course. If you're looking at our shop listings' pictures and still can't find that exact something you’re looking for, tap "chat with us" on our homepage and let us know what you have in mind. We love talking to you and thinking of creative ways to build new controller designs for you. Oneck we come up with a great idea together, we’ll send you a custom order link to complete.

1. If you send in your drifting Joy-Con to be modded, we’ll fix the drift issue as part of the modding process. 2. Ordering from our shop? Our new analogues are rigorously tested to minimize the chance of drift as much as possible. If you ever experience any drift, we have a 90-day warranty. After that period, we'll fix it for shipping+part costs only. 3. We now offer hall sensing “anti-drift” analogue sticks which can be added to any custom controller you order from our shop or can be installed on your own controller you send in to our shop. When you add any anti-drift analogue upgrade to your cart, your new controllers will come with them already installed and ready to play.

Both look/function the same and are made from Original Nintendo Joy-Cons! New are made from brand new, out-of-the-box ones. Refurbished are made from fully tested ones we fit into brand new shells, with new buttons and analogues. We love to repurpose great tech. It's great for reducing e-waste and you get controllers that are a bit more cost-friendly with a few stories to tell :)

Yes, we offer a dedicated send-in service for custom mods, hardware upgrades, and repairs across custom controllers, handheld consoles, and retro systems. Message our support team via live chat with your device model and preferred upgrades (e.g., shell swaps, IPS screen upgrades, TMR stick installs, tactile button mods, or power fixes). We’ll send you a custom order link along with safe shipping instructions to send your hardware in.